In this episode, Gabrielle Dolan joins us to talk about authentic leadership and how you can connect with customers and engage employees through magnetic storytelling.
Gabrielle Dolan is a highly sought-after international keynote speaker and educator on real communication and business storytelling. Her clients include the Obama Foundation, Telstra, EY, Accenture VISA, Australia Post, National Australia Bank, Amazon, and Vodafone just to name drop a few.
Gabrielle is the best-selling author of six books including Real Communication: How to be you and lead true, a finalist in the Australian Business Leadership Book Awards 2019. Bringing humanity to the way business people communicate isn’t just a career, it’s a calling. Her dedication to the industry was recognized when Gabrielle was awarded the 2020 Communicator of the Year by the International Association of Business Communicators Asia Pacific region.
[00:16] How Authentic Leadership Makes Leaders More Effective
[03:39] Storytelling in Leadership
[10:31] The 5 Stories That Companies Should Consider Sharing
[14:26] How Telling Stories Creates Loyalty
[19:14] Final Thoughts
“I’ll be excited when authentic leadership is just leadership.” - Natalie Born
“You either exercise leadership, or you don't exercise leadership. It's got nothing to do with your title and calling yourself a leader.” - Gabrielle Dolan
“When you communicate a business message through a personal story, what happens is people engage with it more readily and then they understand and remember the message. When you're sharing a personal story, you start to bring your authentic self to work.” - Gabrielle Dolan
“Whether we're leading a team, talking to a potential customer, or engaging stakeholders, do they understand our message, and can they remember it? And if they had to, could they retell it to other people? A story will do that whereas facts, figures, and statistics won’t. Now, you still need all the data, but the story actually influences people.” - Gabrielle Dolan
“In business, we try to communicate through logic, facts, and figures. And of course, you need the facts and figures, but all logic does is inform people. It doesn't influence people. And so you've got to think about what stories you can share that will tap into emotion because as humans, we're emotional beings.” - Gabrielle Dolan
Connect with Gabrielle
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