Welcome to Innovation Meets Leadership! I’m your host, Natalie Born. In this episode, Sunny Han discusses Fulcrum’s mission to transform the manufacturing industry with technology. He talks about how outdated software and processes can hinder an organization's ability to scale. However, he reminds us that newer doesn’t always mean better and there is always value to the mundane. He also digs deep into why companies should constantly evaluate their values and why they should never lose sight of their customer’s needs.
Sunny Han is the CEO and Founder of Fulcrum, a manufacturing ERP platform dedicated to helping manufacturers build a better future. He led Fulcrum to raise a $3.1M seed round of venture capital in 2020. Sunny is dedicated to delivering a connected future where frictionless manufacturing production and supply chains lead to faster and better product innovations.
[00:18] An Empathetic Leader
Sunny on improving manufacturing and understanding the customers
Most technical founders struggle to let go and trust the team
Having no professional software developer experience, Sunny learned to lean into people in the company who are smarter than him
We are always chasing after the newest or the best feature but we have to see the value in the boring stuff
[09:37] The Future of Manufacturing
Manufacturing has always been at the forefront of technology
The next step is creating a mechanical mind and focusing on the coordination aspect of manufacturing
[13:04] Evolving Values
The way we work has been drastically changed by the pandemic
There is no right or wrong way to do work; it’s a matter of preference
When a company rapidly grows, there are some values that are retained and some that should be given up
Going back to the root knowledge
Follow the shifting values and needs of the customers
Ask the right questions instead of making assumptions
How to keep an open mind while still protecting some of the truths you hold as a company
[23:02] Closing Segment
Connect with Sunny!
“Our entire product history is really just about that: asking a ton of questions and asking in a way that is genuinely about understanding instead of just trying to sound smart.” - Sunny Han
“I imagine a digital network that's automatically connected and we can then focus on designing a better product or coordinating our businesses a little bit better.” - Sunny Han
“You can be really close to the answer but be on just a completely different branch and nothing will make sense until you go back to that root knowledge.” - Sunny Han
“I think every one of our mistakes from a product standpoint was because we didn't understand some of the simple stuff that is antiquated. If we don't replicate it and do a better job of that, the boring stuff that just works, they actually lose something. That boring stuff actually has some value.” - Sunny Han
Connect with Sunny
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