Season 4, Episode 2. Innovation in Telemedicine with Matt McBride
"Healthcare seemed like a place where we could really make an impact because I think that was part of the goal – to have purpose to what we were doing.” – Matt McBride
In this episode of Innovation Meets Leadership, host Natalie Born talks with Matt McBride, the CEO and Co-founder of MEND, an enterprise patient engagement telehealth platform designed to help healthcare organizations scale their practice and care for more patients. McBride shares how his team saw an opportunity to revolutionize healthcare delivery by reshaping patient engagement through technology. They realized that healthcare was still stagnant in phone calls, paper forms, and waiting times, while other industries were being consumed by digital mobile experiences. Thus, they set out to change this and help healthcare organizations reshape how they engage with patients through technology. The episode also discusses the grounding principles of MEND, which include prioritizing customer service and patient convenience, as well as the importance of enabling doctors with technology.
Matt McBride is the CEO and Co-Founder of Mend — an enterprise-grade patient engagement and telehealth platform designed to help healthcare organizations scale their practice and care for more patients. An experienced entrepreneur, he co-founded MEND in 2015 with his three best friends to revolutionize healthcare delivery.
[00:00 - 13:31] Technology at the Service of The Patient
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Matt is the CEO and Co-founder of MEND, an enterprise patient engagement telehealth platform.
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The aim of MEND was to use technology to reshape patient relationships with healthcare organizations.
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Value proposition was around customer service and convenience.
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Technology enabled experiences such as scheduling appointments, reminders, forms, payments, telemedicine visits & secure messaging.
[13:31 - 22:07] Exploring the Horizon of Healthcare Innovation
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Healthcare is still stagnant compared to other industries, and technology can help reshape patient engagement.
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Prioritizing customer service and patient convenience can be a valuable proposition for healthcare organizations.
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Purpose-driven entrepreneurship can fuel motivation and impact.
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Technology can revolutionize industries and improve customer experiences.
Key Quotes:
"Healthcare has to account for everyone because everyone will be a patient at some point in their lives.” – Matt McBride
Connect with Matt
LinkedIn: https://www.linkedin.com/in/matthewmcbride
Check out MEND at https://mend.com/
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